Today, the Public Service Commission (PSC) as part of its Talofa with a Smile customer service
campaign proudly opens its refurbished Commission Lounge, a welcoming space designed for
both the public and public servants to access services and engage with our Office.

At the PSC, we believe that exceptional customer service is not just important—it’s essential. It
strengthens our public image and reinforces the values by which the Talofa with a Smile is
premised on: respect, service, efficiency and effectiveness. Through the campaign, we are
committed to creating a positive work culture within our organisation while building trust and
satisfaction with the broader public. The Commission Lounge embodies these principles, offering a
space where these values are seen in action, creating an enriching, and fulfilling experience as
customers access the services and information they need, when they need it.

This lounge and reception area is not just a service point—it’s a reflection of how we at the PSC
strive to operate every day.

During the opening event, Commission Chairman Nonu Lemauga Saleimoa Vaai said:
“I am honored to welcome the Hon. Fiame Naomi Mataafa to officially open the Talofa with a Smile
Commission Lounge. My vision is that this space will serve as a place where the public can truly
experience our commitment to respect and service.”

“We are eager to invite the public into this space. The lounge provides a gateway to the PSC— a
go-to for information, services, and a positive experience. When you walk through our doors,
expect a warm Talofa with a Smile and efficient, respectful service.”

He added, “I’m especially pleased that this lounge will also provide a peaceful environment where
people can relax gather their thoughts and feel supported.”

The Commission Lounge and Reception Area was officially opened by the Prime Minister, and
Minister for the Public Service Commission, Hon. Fiame Naomi Mataafa, who praised the initiative,
stating:
“I am delighted to open this space. The atmosphere of an office mirrors the well-being and
satisfaction of the people within it. When employees thrive in a positive environment, they can
deliver their best work and truly reflect the values of our exceptional, independent public service. I
am confident this space will be a place for people to access information and services, with a smile.”
Secretary to the Public Service Commission, Mr. Kolone Tikeri, also emphasised the key drivers of
the Talofa with a Smile campaign and importance of customer service, saying:

“Public service is about adding value through small gestures—whether it’s a warm smile, a kind
word, or delivering the service someone needs when they need it. This is the message we are
promoting through the Talofa with a Smile campaign and hope to see embodied in the new
Commission Lounge.”
“We are very pleased to open the Talofa with a Smile office space today and look forward to
customers making use of the Lounge as a first point of call to access the service they need.”
Stated Mr. Kolone Tikeri.

Visit Us

The Office of the Public Service Commission is located on Level 2 of the FMFM II Government
Building and is open weekdays from 9am to 5pm. Our dedicated staff are ready to assist you in
accessing the services you need.

In our ongoing commitment to improving our service, the PSC also encourages feedback through
our suggestion box, located in the Customer Service Reception area. This is just one more way we
strive to embody the values of respect, service, and honesty in everything we do.

Background

Public Service Commission is proud of our service and reputation as the central Human Resource
Management in the Public Service, providing quality customer services across the public services.
Driven by PSC vision of Public service excellence, the mission is to provide quality public services.

The Talofa with a Smile or Talofa ma le Laufofoga Fiafia Campaign, officially launched on the
Samoa Public Service Day in October 3rd 2023, aims to enhance customer service across the
Public Service. The Public Service Commission recognises the critical role of effective customer
service in achieving public satisfaction and trust